This communication is directed to AHCCCS Provider Agencies and EVV Software Vendors As the go-live for EVV 2.0 approaches, it is critical that EVV software vendors (EVV vendors) and provider agencies review all of the updates and reminders shared by AHCCCS to support your readiness and a smooth transition to the AHCCCS Aggregator. AHCCCS remains committed to providing frequent communications to address the most up to date information and priority action steps for EVV vendors and provider agencies. Information for Provider Agencies - As of 10/01, the Service Confirmation Portal will no longer be necessary for the entry of service confirmations. The portal will continue to be used by provider agencies to add and update EVV points of contact.
· The service confirmation portal was generally required for use by home health agencies or behavioral health service providers who provide services that do not require prior authorization. Provider agencies will no longer be required to use the service confirmation portal to notify the health plan of your intention to provide a new service or continue providing an existing service that does not require prior authorization. · Provider agencies will continue to use the feature of the service confirmation portal to add or update an EVV point of contact. This information is critical to ensuring the agency’s access to the AHCCCS Aggregator. The EVV Contact and Update directions regarding adding or updating the EVV point of contact are posted to the AHCCCS EVV website. - Please prioritize performing visit maintenance on visits that are not in a verified/processed status prior to September 30th. This will help streamline your transition by mitigating delays in claims payments. More details may be found in the “Important: Cutoff Date for Sandata Data Submissions” communication posted to the AHCCCS EVV website.
- AHCCCS is in the process of rescheduling the provider agency training that will address how you can gain access to the AHCCCS Aggregator. More details regarding the training scope and postponement can be found in the “EVV Provider Training Postponed” communication posted to the AHCCCS EVV website.
EVV Help Desk All inquiries and questions should NOW be directed to the EVV ServiceNow Help Desk. Please refer to the Help Desk User Manual for instructions on how to access, submit and monitor support tickets. All policy and technical support inquiries and questions should be directed to the new helpdesk to streamline the response process. Stay Connected To ensure you receive all upcoming announcements, registration links, and training invitations, please sign up for our general EVV email list here. | 
