CareTime - Tellus Integration
In order to connect with Tellus and send claims to Anthem, please follow these steps:
- Contact Tellus to set up your portal
- The Tellus portal will be where you can review claims and release them
- This is FREE to set up and use
- Email info@4tellus.com and let them know you would like to create your portal and that you will be using CareTime for EVV
- Tellus will direct you through the necessary steps
- Contact CareTime
- Email support@caretime.net and let us know your agency would like to send claims to Tellus
- Learn how to send claims
- There are certain fields that must be filled out in order to send claims
- If you have not completed a claims billing training, contact support@caretime.net to set up a training session
- Get your account Tellus ready
- In facility setup, add the Medicaid ID for your agency
- In the client advanced tab, put the client's Medicaid ID in external code 1 for every consumer with claims that will be sent to Tellus
- Fill out the client's gender and date of birth, both are found in the client location tab
- In the payers list, the payer text code ANTV needs to go in the claim submission Payer ID for Anthem.
- If all of this information is not filled out for each consumer, your claims will be rejected
- Send a Claim
- To send selected visits to Tellus, on the claim billing list, select the “Tellus Export” button
- The file is sent directly to Tellus, it will not download to your computer
- Email support@caretime.net as soon as your first test claim has been submitted (after sending your first successful claim, you do not have to notify us any further)
- Log into your Tellus Portal
- Sign into your Tellus Portal to see if the claims you sent are showing correctly (it may take some time to show in the portal, check a couple hours after sending or the following day)
- Let support@caretime know if you do not see the claims you sent in the Tellus portal
- Release the claims (an auto-release feature is coming soon to Tellus)
If you have questions at any time please email support@caretime.net or call 888-400-5048
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