CareTime provides a simple, effective and flexible way for you to manage alerts.
1. AGENCY SETTING
In Configuration tab, select 15 or 30 minutes. This is how long after the scheduled start time with no clock that system trigger an alert.
2. JOB SETTING
In Job, go to Advanced tab, Select: 2 Hour warning, Late Clock-In, Late Clock-Out--or any combination of these. Also select Employee or Job Zone to indicate which staff will receive alerts.
NOTE: If no boxes are checked, schedules associated with this Job will not trigger notification to zone supervisor/alert group
3. EMPLOYEE SETTING
In Employee, go to Advanced tab, enter a valid cell phone number for employee who will receive alert.
In Employee, go to Advanced, scroll to How to Notify.
a. Select check box Text/SMS or Email or both - please make sure the cell phone number appears. If you select Email be certain the email for the employee is entered in the Advanced Tab.
4. ZONE SETTING (for staff employees to get the same alerts as caregiver employees)
a. Create/Edit Zone
b. Navigate to Notify tab
c. Select one or more Employees from drop down (add more staff employees by clocking + sign). The person(s) added here will receive the alerts.
REMEMBER: YOU MUST HAVE VALID SCHEDULES ADDED TO THE SYSTEM FOR ALERTS TO WORK EXCEPT FOR ALL CHECK IN, ALL CHECK OUT, CERTIFICATION AND OVERTIME ALERTS.