From the login page, click on the Forgot Password link.
Enter your email address that you used in the past.
Check your Email Inbox - you should see a mail from email@example.com. Click on the Verify Link button. The system will ask you to set a new password *Remember, passwords must be 8 characters, 1 upper case and 1 number*
You will then be redirected to the login page.
You should now be able to login
If that still doesn't work, call our toll free customer support number found at www.caretime.us.